Customer Service Executive

Responsibilitites:

• Process and follow up customers orders efficiently and accurately
• Provides sales support including problem solving and quotations to customers
• Liaise and sourcing for the cargo space with different carriers
• Communicates with overseas offices, carriers and vendors to support timely receipt, cargo clearance and delivery of shipments
• Work closely with internal departments to coordinate customer's shipments
• Build and maintain good rapport with customers to fulfil their requirement
• Coordinate with Import/Export Operations to ensure accuracy in documentation and billing
• Others Ad-hoc duties when assigned

Requirements:

• Professional Certificate/NiTEC, Diploma, Bachelor's Degree
• Minimum 1-2 years experience in the Freight Forwarding/Logistics industry
• Knowledge in both Sea Freight & Air Freight will be added advantage
• Pleasant personality with positive working attitude
• High degree of initiative
• Possess excellent communication and interpersonal skills
• Able to multi-task, work independently and handle high volume of transactions in a fast paced environment
• Consistent and ready to work on a long term basis with a view to career advancement