Company Overview
Team Auto, founded by industry veteran Eric Lee, operates three garages in Singapore offering premium automotive services for private, corporate, and commercial vehicles. The company is committed to delivering top-notch service through a skilled team of mechanics.
Job Summary
Join Team Auto as a Customer Service Executive to deliver exceptional customer experiences by assisting clients with inquiries, coordinating repairs and insurance matters, and managing administrative tasks in a fast-paced automotive environment.
Responsibilities
- Assist clients with inquiries, appointment scheduling, and post-accident support to ensure smooth service delivery
- Coordinate repair work updates and schedules with clients to maintain clear communication and satisfaction
- Liaise with insurance companies to arrange survey schedules and facilitate claims processing
- Collaborate with internal teams to address customer needs promptly and efficiently
- Maintain accurate customer records and conduct timely follow-ups to enhance customer experience
- File accident reports promptly and prepare necessary notices for insurance companies to support claims
- Manage email correspondence and update the client database to ensure information accuracy
- Perform assigned administrative duties to support daily operations and customer service functions
- Apply strong attention to detail and a customer-first attitude in all interactions and tasks
- Multitask effectively in a dynamic, fast-paced environment to meet operational demands
- Use MS Office proficiently to complete administrative and communication tasks
Required competencies and certifications
- Proficiency in English to communicate effectively with clients and internal teams
Preferred competencies and qualifications
- Fluency in Mandarin to assist Mandarin-speaking clients and facilitate communication
Other Information
- Salary up to $3,500, based on attitude, experience, and qualifications
- One additional Saturday off per calendar month upon confirmation
- Career growth opportunities prioritizing attitude and professional development
- Learn more about us: www.teamauto.sg
