Job Description
We are looking for a Customer Service Executive to support day‑to‑day customer enquiries and deliver a positive customer experience across multiple service channels.
The role involves handling customer enquiries, managing basic complaints, maintaining service records, and supporting service quality standards.
Key Responsibilities
- Handle customer enquiries via phone calls, emails, and digital channels.
- Provide accurate and timely responses to customers.
- Record customer interactions and cases in the CRM system.
- Assist with handling and resolving customer complaints, escalating cases when required.
- Support frontline service operations and follow established SOPs.
- Track basic service metrics and support reporting requirements.
- Ensure customer data is handled in compliance with PDPA and company policies.
Job Requirements
- Diploma in any discipline.
- Fresh graduates are welcome, preferably with some customer service or retail experience.
- Good communication and interpersonal skills.
- Ability to communicate in English and Chinese to serve customers.
(Language requirement is job‑related and required for customer interactions.) - Customer‑oriented, willing to learn, and able to work in a team environment.
