Customer Service Executive

1 year contract at PLQ

Immediate x 5 position

shift hours start at 5am

about the company

Our client is a rapidly expanding global rewards and fintech solutions provider that specializes in premium loyalty programs for international financial services brands. Operating a vast cross-border ecosystem, they are dedicated to delivering world-class customer experiences and driving digital engagement for major banking institutions worldwide.

about the job

This is an exceptional opportunity for a customer-driven professional to secure a 1-year contract as a Customer Service Executive, with a competitive monthly salary ranging from S$/3800 to S$/4000. Comprehensive training is provided upon onboarding, and the role offers a hybrid work arrangement after the initial six months based on performance.

• Deliver accurate and high-quality assistance to international clients by utilizing standard contact center software and operational tracking tools.

• Manage and resolve complex client inquiries, transactional discrepancies, and partner escalations efficiently.

• Maintain comprehensive records of customer interactions, case documentation, and communication logs.

• Support general administrative duties, operational reporting, and specialized customer engagement projects.

• Adhere to designated roster schedules, supporting international operating hours across various early morning time blocks.

• shift hours 5am -2pm / 6am-3pm / 7am - 4pm / 8am -5pm / 9am - 6pm

skills and experience required.

• Minimum of a diploma qualification in any discipline.

• 2 years Experience handling inbound calls, digital correspondence, and inquiries within a structured contact center or customer support environment.

• Strong multitasking abilities with the capacity to manage real-time verbal communication and system documentation simultaneously.

• Prior experience working in a call centre environment and willingness to work on Australian working hour shifts

• Positive interpersonal orientation with strong problem-solving capabilities and a background utilizing cloud-based helpdesk or ticketing platforms.

Please click on the apply button to apply online. For more information, please reach out to Wai Ling Tai. (EA: 94C3609 / R1110392 )