about the company
Our client powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviours, and create sustained engagement.
about the job
We're looking for driven individuals from the Travel industry keen to learn and grow in a fast-paced environment.
Reporting to the Customer Success Lead, your role
- Quickly resolve customer queries by phone and email.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer and partner escalations
- General administration, reporting and special projects
- Build sustainable relationships of trust through open and interactive communication
- Open to work on shift work (with shift allowance)
skills and experiences required
- Minimum Diploma holder
- Minimum 2 years experience working in a call center, handling inbound calls and emails.
- Previous experience with the airline, hotel or loyalty / rewards industry is a good-to-have
- Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
- Self-motivated and be able to work unsupervised.
- Fun outlook, positive attitude and can-do mindset
- Strong communication and interpersonal skills
- Strong cross-cultural awareness
- Prior exposure to a web-driven environment
If you believe you have the right skills, experience and drive to succeed, please apply now.
EA: 94C3609 / Reg: R1872162
