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Customer Service Executive

2-4 Years
SGD 2,700 - 3,400 per month
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  • Posted 12 days ago
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Job Description

Company Overview:

Rabyte Pte Ltd is a leading distributor of electronic components, specializing in providing innovative solutions to a diverse range of industries, including automotive, consumer electronics, industrial, and telecommunications. HQ in Singapore has a strong presence and a commitment to excellence, we pride ourselves on delivering top-quality products and exceptional service to our clients. Join our team and contribute to our mission of driving technological advancement and growth.

Job Responsibilities:

Customer Sales and Sample Orders:

  • Process customer orders for Singapore, Malaysia, ANZ (Australia/New Zealand), and China customers.
  • Coordinate with Product Managers (PM) for price approvals, including new customer setups and new part registrations.

Supplier Coordination and Expediting:

  • Follow up with suppliers and work with the India SCM (Supply Chain Management) team to expedite Estimated Delivery Dates (EDD).

Customer Support:

  • Provide prompt responses to customer requests for Purchase Orders (RPO), cancellations, and any changes.
  • Update product part numbers, pricing, and lead times for EMS (Electronic Manufacturing Services) customers and support yearly pricing negotiations.
  • Handle RFQs (Requests for Quotes), AMS (Aftermarket Services), and project bidding.

Special Documentation and Labelling:

  • Prepare and coordinate special labelling and documentation based on key customer delivery requirements.

Inventory and Payment Monitoring:

  • Track aging stocks and overdue customer payments.
  • Provide regular reports on POS (Point of Sale) and Bill of Lading (BL) statuses, typically every Friday.

Stock Level Management:

  • Monitor stock levels to prevent overstocking and adjust purchase plans accordingly.

Supplier Negotiations:

  • Negotiate delivery terms and schedules with suppliers to ensure timely and cost-effective deliveries.

Requirements

Education:

  • Diploma

Experience:

  • Minimum of 2 years of experience in a similar field.

Skills:

  • Communication: Effective verbal and written communication skills.
  • Computer Literacy: Proficiency in basic computer applications and inventory management software.
  • Attention to Detail: Keen eye for accuracy and thoroughness.
  • Teamwork: Ability to collaborate effectively with team members.

Personal Attributes:

  • Strong organizational and time-management skills.
  • Ability to work independently and as part of a team.

Compensation and Benefits:

  • Competitive Salary: Attractive remuneration based on experience and qualifications.
  • Comprehensive Benefits Package: Includes medical insurance and other benefits.
  • Career Growth: Opportunities for professional development and advancement.

More Info

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Job ID: 142158677