Customer Service Executive (Order Processing)

Customer Service Executive (Order Processing) | Up to $4,000 | East | Permanent

We are hiring on behalf of a well-established multinational company in the engineering / HVAC industry. They are looking for a Customer Service Executive to support order processing and customer coordination functions.

This role is ideal for candidates who enjoy working in a fast-paced environment and have experience in customer service, order management, and coordination.

AWS + Performance Bonus + Transport Allowance

Location: East Singapore (Hybrid working arrangement available)

Key Responsibilities

Customer Support

• Provide professional customer service via phone and email
• Handle customer enquiries efficiently and escalate issues when required
• Resolve customer concerns in a timely and effective manner
• Promote and recommend products to existing customers

Order Management

• Process and manage customer sales orders
• Allocate stock and coordinate delivery arrangements
• Ensure accurate documentation and order tracking

Customer Relationship Management

• Maintain strong relationships with customers through regular communication
• Monitor customer feedback and identify areas for service improvement

Reporting & Coordination

• Prepare monthly reports and data analysis
• Collaborate with internal departments to resolve customer issues
• Support continuous improvement initiatives
• Handle ad hoc duties as assigned

Requirements

• Minimum Diploma in any discipline
• 2–3 years of experience in customer service, order processing, or sales support
• Experience coordinating deliveries and managing customer accounts
• Proficient in Excel (VLOOKUP, Pivot Tables, basic formulas)
• SAP experience is an advantage
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• Proficient in English and Mandarin (to liaise with Mandarin-speaking customers)
• Able to start on short notice preferred

Why Apply

• Stable permanent opportunity with strong career growth potential
• Attractive benefits package
• Opportunity to join an established multinational environment
• Supportive team culture

Interested applicants may apply directly or contact John from Quess Singapore for a confidential discussion.

John Koh

Quess Selection & Services

EA Licence Number: 23C2060

Registration ID is R1110099

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