Customer Service Executive (Order Management)

Responsibilities:
. Process customer orders, generate invoices, and manage credit/debit notes accurately and promptly.
. Prepare and manage shipping and export documentation including Letters of Credit, Free Trade Agreement Forms and Certificates of Origin.
. Coordinate shipment arrangements by liaising with customers, forwarders, and third-party logistics providers to ensure timely export declarations and deliveries.
. Communicate effectively with customers regarding enquiries, deliveries, stock availability, and production lead times.
. Manage customer feedback and complaints by coordinating with internal departments (e.g., Quality, . Purchasing, Planning, Logistics, and Production) to resolve issues and process valid claims or replacements.
. Monitor and expedite order fulfilment to ensure on-time shipment and delivery performance.
. Track outstanding orders and proactively update customers on order status or potential delays.
. Support ad-hoc assignments and administrative tasks as required by the Manager.

Requirements:
. Diploma in Logistics & Supply Chain Management
. 1 to 2 years of relevant experience in customer service, order processing, or logistics (experience in manufacturing or B2B environments is an advantage)
. Strong communication and interpersonal skills with the ability to work effectively across teams and with external stakeholders
. Proficient in Microsoft Word and Excel
. Experience with ERP systems (e.g., SAP SD module) will be an added advantage
. Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment

Please submit your resume in MS Word format to

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065
Tel: +65 6565 1939

EA Licence Number: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)