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Customer Service Executive (Order Management)

2-4 Years
SGD 3,000 - 3,500 per month
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  • Posted 20 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • MNC Company
  • Basic $3000 - $3500 + Completion Bonus
  • Excellent Welfare and Benefits + Career progression
  • Working location: Lorong Chuan
  • Working hours: Monday to Friday (8.45am to 5.45pm)

Job Responsibilities:

  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
  • May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
  • Maintains and updates electronic and/or hard copy records as required.
  • Perform required transactions using SAP system to support the daily activities for consignment program
  • Analyze customer's forecast and liaise with customers closely to manage the fluctuations
  • Maintains sufficient inventory on-site at all times to support customer
  • Work closely with planners to ensure sufficient backlog is placed out to suppliers and follow up to ensure that necessary reschedules are done.
  • Maintains a healthy inventory to generate good inventory turns
  • Liaise with marketing and supplier for price extension
  • Manage daily consignment pull data and consignment billing in SAP system
  • Provide support to customer's queries and requests on site
  • Other duties as assigned.

Job Requirements:

  • Possess minimum Diploma qualification or equivalent.
  • Possess minimum of 2-3 years of related experience.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

  • Work experiences and job responsibilities
  • Current and Expected salary
  • Reason for leaving
  • Date of availability
  • Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

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Job ID: 147009221

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