- Well Established Company
- Basic $3000 - $3500 + AWS + Variable Bonus
- Excellent Welfare and Benefits + Career progression
- Working location : Tuas (Transport Provided)
- Working days : Monday to Friday
- Working hours : 8am to 5pm
Job Responsibilities:
- Respond promptly and professionally to customer inquiries, service requests, and complaints.
- Handle customer feedback or complaints and follow up to ensure resolution.
- Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
- To receive all enquiries, take note of the caller's particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
- Monitor and manage collection schedules and purchase order.
- Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
- To maintain and upkeep the filling system and NAV software on all aspects of waste information.
- Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
- To update customer database in respect of customers and potential customers.
- Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.
Requirements:
- Min Diploma in Business Management or equivalent
- At least 2 years of Customer service experience
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
THIEN CHING MEI (R2198032)
EA Recruitment Pte Ltd
EA License No: 21C0492
