Customer Service Executive

Mondays Made is a jewelry brand known for its thoughtfully designed collections that inspire self-expression. We are passionate about creating whimsical yet refined pieces that add joy to our customers lives.

We're seeking a Customer Service Executive to join the team. In this role, you will be the main point of contact for all customer enquiries. You will also support our retail outlets with inventory management and oversee warranty claims and repair cases to ensure a good customer experience.

Key Responsibilities:

Customer Service & After-Sales Support

. Handle all customer queries across email and social media (training provided).

. Support order-related tasks such as checking parcel statuses, coordinating with courier partners, and monitoring returns.

. Handle returns, exchanges, and warranty requests in a timely and professional manner.

. Ensure that all returns, exchanges, and warranty requests are properly documented and tracked, with consistent follow-ups until resolution.

. Assist in minor jewelry repairs (training provided).

Inventory & Retail Support

. Assist with inventory management across our retail stores, including stock checks, inventory and packaging replenishments and transfers.

. Work closely with the retail team to ensure accurate stock counts and smooth stock movements.

. Support store operations when needed, including preparation for new launches, events, and peak seasons.

Qualifications & Skills:

. Prior experience in e-commerce or customer service preferred.

. Strong attention to detail and excellent organizational skills.

. Comfortable working independently.

. Proficient in basic computer tasks (Google Sheets, PowerPoint, etc.)

. Physically able to handle light lifting, packaging replenishment, and movement of boxes.

. Fluent in English.

. Passion for jewelry and/or start-up environment is a plus.

What We Offer:

. Competitive salary based on experience.

. Flexible working hours (44-hour work week).

. Employee discounts on Mondays Made products.

. Opportunities to grow with a fast-growing local brand.

If you're interested in joining our team, please email your CV to [Confidential Information]. We look forward to hearing from you!