Key Responsibilities:
- Serve as the first point of contact for customer enquiries across phone, email, chat, and digital communication channels
- Deliver prompt, accurate, and professional responses that consistently meet and exceed customer expectations
- Log, manage, and resolve customer issues efficiently while maintaining the highest standards of service quality
- Process transactions, bookings, and service requests accurately and in a timely manner
- Follow up proactively with customers to confirm resolution, ensure satisfaction, and build lasting positive relationships
- Escalate complex or sensitive issues to the relevant departments with clear context and appropriate urgency
- Maintain accurate and up-to-date CRM records, customer interaction logs, and service documentation
- Support service recovery efforts by identifying root causes of recurring issues and recommending practical improvements
- Collect and consolidate customer feedback to identify trends and contribute to continuous service enhancement initiatives
- Collaborate with internal teams to streamline customer service processes and uphold consistent service standards across all touchpoints
Requirements:
- Minimum Diploma and above
- Strong communication and interpersonal skills with a genuine passion for delivering exceptional customer experiences
- Patient, professional, and solutions-focused with the ability to stay composed under pressure
- Able to multitask effectively and adapt to a fast-paced, customer-facing service environment
EA License Number: 25C2980
Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.
