Customer Service Executive

Provide exceptional customer care and product support to enhance brand experience while managing multi-channel communications.
Lead content management and order fulfillment for the e-commerce platform.
Develop marketing collaterals to drive brand engagement and support cross-departmental initiatives.

Responsibilities

. Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

. Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

. Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

. Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

. Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

. Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

. Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

. Any other duties as may be assigned

Requirements

. Diploma in Business, Marketing, or a related field

. Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

. Applicants without professional working experience but have relevant internship experience may be considered

. Experience or knowledge in the diamond, gemstones, gemmological, or precision engineering industries is advantageous

. Proficiency in graphic design and content creation with a keen eye for detail

. Excellent written and verbal communication skills with a customer-centric mindset

. Strong time management skills with the ability to work independently and collaboratively as a team player

• Working location at Henderson Area