Position Summary
The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities
- Enter and process customer orders accurately.
- Confirm orders with customers and provide delivery timelines.
- Track orders and ensure timely fulfillment.
- Provide updates on order status, delivery schedules, and issues.
- Resolve routine customer issues and escalate when necessary.
- Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
- Liaise with logistics, warehouse, and planning teams to support order fulfillment.
- Follow up on delivery and documentation requirements.
- Other adhoc tasks where necessary.
Experience
- Min. 1-2 years of experience in customer service, order management or supply chain operations.
- Strong problem-solving and communication skills.
- Proficiency in English and Mandarin required to effectively communicate with Chinese-speaking stakeholders.
About Techware
Techware is a leading provider of comprehensive advanced manufacturing services, catering to a diverse range of industries including Semiconductor, Medical, Aerospace, Automotive, and Oil & Gas. Strategically headquartered in Singapore, we also operate manufacturing facilities in China, Malaysia and Philippines. We specialize in Precision Machining, adhering to the strictest tolerances, and offer high-tech fabrication of sheet metal components, welding of crucial structures/frames, wire and cable harnessing along with complete system integration, assembly, and rigorous testing of equipment. Techware Group is a synergistic amalgamation of various companies, with our business operations spanning across diverse sectors. We have established a strong presence in Singapore, Malaysia, China, Philippines, Korea, Taiwan, UK, and the US, demonstrating stable, long term growth and an expanding global footprint. Website http://www.techwaregroup.com Industries: Machinery Manufacturing / Manufacturer of machinery & equipment Company size: 100 to 500 employees Type: Privately Held
