Customer Service Executive (Logistics) ESY

Responsibilities:

. Timely and accurate entering of sales orders, amendments and engineering changes into the ERP system.

. Responsible for customer repair quotations adhere to approval policy/guidelines and managing customer timely approval to meet sales target.

. Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.

. Close monitoring of business-related activities till complete closure.

. Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.

. Handle customers enquiries including managing customer relationship know when to escalate an issue to higher management.

. Update customers profiles, master pricing and product repair pricing in the ERP system.

. Timely prepare Repair Capability Listing / Catalogue and load into web page.

. Drive continuous improvement and implement innovative solutions to meet customers requirements and optimize customer service processes.

. Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements.

. Support generating department reports for management review and discussion.

. Support and participate in customer RFQ processes using Financial models.

. Provide backup duties within the Customer Service team.

. Perform other duties as assigned.

Interested candidates, please email your resume to [Confidential Information]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted