Job Description
We are seeking a proactive and service-oriented Customer Service Executive to support the daily operations of our training centre. This role combines front-facing customer service responsibilities with administrative and procurement support to ensure smooth and efficient operations.
Key Responsibilities
- Act as the first point of contact at the training centre reception for parents, players, coaches, and visitors
- Manage general enquiries related to training schedules, facilities usage, and programmes
- Coordinate daily front-desk operations, including visitor registration and access control
- Support scheduling coordination and communication with parents and players
- Handle feedback and resolve issues in a professional and timely manner
- Assist with on-site operational matters, including logistics and facility readiness
- Liaise with internal teams (coaching, operations, administration) to ensure seamless service delivery
- Manage internal procurement process for facilities management
- Coordinate with vendors and internal stakeholders on ordering, delivery, and invoicing matters
- Track procurement status and ensure timely fulfilment of operational needs
Requirements
- Diploma in Business, Hospitality, Communications, or related field
- Minimum 1-3 years of customer service or front-desk experience
- Familiarity with procurement processes (PR/PO) and vendor coordination is an advantage
- Strong interpersonal and communication skills, with the ability to engage with children, parents, and stakeholders
- Proficient in Microsoft Office applications
- Willingness to work weekends and public holidays based on training schedules
