At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!
Join us and take your career to the next level
As a
Customer Service Executive, you will be responsible for coordinating, supporting, and monitoring service and warranty activities to ensure timely and high-quality service delivery to Kalmar's dealers and customers. This includes warranty administration for claim processing, reporting, invoice management, logistics, issues resolution, managing service orders, supporting Product Technical Support Engineers and field teams, and ensuring a seamless customer experience from request to resolution. This role is critical in bridging technical service delivery with administrative accuracy, while upholding Kalmar's core behaviors and commitment to safety, service excellence, and customer satisfaction.
What Are Your Key Responsibilities
- End-to-End Warranty & Claims Ownership: Execute the full lifecycle of warranty claims, from processing reimbursements and managing Reverse Logistics (AWB documentation/freight) to submitting technical job reports via the C-Care portal.
- Service Operations & Data Management: Manage the lifecycle of service work orders in SAP and Salesforce, utilizing Qlik Sense for data analytics and ensuring precise documentation of labor, parts usage, and technical specifications.
- Stakeholder Liaison & Communication: Act as the primary administrative partner for dealers and customers; facilitate monthly review calls, resolve urgent technical cases with engineers, and address service inquiries or complaints with a best-in-class service mindset.
- Financial Integrity & Reporting: Oversee vendor invoicing through Basware, reconcile financial discrepancies with AP Finance, and prepare comprehensive monthly performance reports and presentations for regional stakeholders and management.
- Process Optimization & Support: Coordinate cross-functional administrative tasks including technician staff claims, PTS calendar scheduling, and inventory support, all while championing HSE safety standards and proactive operational improvements.
What We Offer You
When we solve something complex together for a customer, it's not just a technical win — it's a trust win.
- Rewards that truly count: We create opportunities for growth through diverse experiences and uphold fair, gender-neutral pay, fostering a culture built on equity, empowerment, and continuous development. We also offer a comprehensive rewards package which combines flexibility, wellness, and recognition.
- Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.
- People who move together: You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.
- Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.
Become part of our global network of 5,200 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world.
What You Bring To The Role
- Qualifications: Degree or Diploma in Engineering, Business Administration, Logistics, or a related field.
- Professional Experience: 1–3 years in customer service, operations, or technical coordination, preferably within the industrial services, logistics, or heavy equipment sectors.
- Technical & Digital Proficiency: Proficient in MS Office; hands-on experience with ERP/Service Management systems (SAP, Salesforce) and data analytics tools (Qlik Sense) is highly advantageous.
- Multilingual Communication: Excellent organizational skills with fluency in English and Mandarin to effectively collaborate within an international, cross-cultural team environment.
- Core Competencies: A self-motivated, detail-oriented problem solver with a strong customer-service mindset and the ability to manage multiple priorities independently.
Ready to elevate your career Apply today!
We encourage you to submit your application as soon as possible. Interviews will be conducted on a rolling basis, and the position will be filled as soon as the most suitable candidate is identified.
Closing date: 20 June 2026
#SSEA
About Kalmar
Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,300 people. In 2025, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com 
