Customer Service Executive (Import & Export, Alt Saturday, CargoWise)

Responsibilities:

• Manage end-to-end airfreight import and export operations, including shipment bookings, documentation, airline coordination, customs clearance, billing, and shipment completion.

• Serve as the primary point of contact for customers, providing timely shipment updates, responding to enquiries, and resolving operational issues efficiently.

• Coordinate closely with airlines, ground handling agents, trucking partners, customs authorities, and internal departments to ensure smooth shipment execution and regulatory compliance.

• Ensure all shipments are handled in accordance with company standard operating procedures (SOPs), service level agreements (SLAs), and key performance indicators (KPIs).

• Take ownership of complex, urgent, or high-value shipments by proactively resolving delays, documentation discrepancies, customs-related issues, and other operational challenges.

• Monitor shipment progress and identify opportunities to improve operational efficiency, service quality, and customer satisfaction.

• Maintain accurate shipment records, documentation, billing information, and reports in compliance with company and regulatory requirements.

• Provide guidance and support to junior customer service team members on airfreight operations, documentation, and industry best practices.

• Escalate unresolved customer or operational issues to management promptly while ensuring appropriate follow-up and resolution.

Requirements

• Diploma in Supply Chain & Logistics, Business Administration or equivalent

• At least 2 - 3 years of experience in airfreight customer service or freight forwarding operations, preferably with experience in import and export shipments.

• Candidate with prior experience using CargoWise system will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [Confidential Information]

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.