Customer Service Executive

Job Overview:
We are looking for a responsible and organized Customer Service Executive to support daily customer orders and ensure smooth coordination between customers, store, and delivery team. This role focuses on maintaining good relationships with existing customers and supporting the growth of potential customers.

Key Responsibilities:

• Receive and process customer orders via phone, email, or messaging

• Prepare Delivery Orders (D/O) and invoices

• Coordinate with store and delivery team to ensure smooth and timely delivery

• Follow up with customers on order status and delivery schedules

• Maintain good customer relationships through regular communication

• Identify and support opportunities to grow potential customers

• Maintain proper customer records and documentation

• Provide administrative and coordination support to the sales team

Requirements:

• Basic computer knowledge (Excel, email, simple accounting system)

• Good communication and customer service skills

• Organized, responsible, and detail-oriented

• Able to multitask and work independently

• Experience in customer service, sales coordination, or administration is an advantage