What The Role Is
Customer Service Executive – Housing Management Group (East Zone / West Zone)
What You Will Be Working On
- Manage customers who walk in or attend appointments at the Branch in a warm and proactive way, while ensuring good queue management
- Handle enquiries on lease/tenancy administration, housing maintenance, mortgage and car park matters from customers at the Branch
- Complete face to face transactions that require in-depth explanation and signature with customers over the counters at the Branch
- Guide and educate customers to use and complete their transactions using self-help machines (e-Kiosk, Cash Payment Kiosk, AXS machine) located at the Branch
- Guide and assist customers who walk in to Branches in submitting their feedback/enquiry via e-feedback form
- Conduct phone triage for e-appointments made by customers and resolve their enquiries over phone and/or remind them on details and documents required for the appointment at the Branch
- Handle enquiries using Video Conferencing
What We Are Looking For
- Passionate about customer service and have customers at the heart of our service delivery
- Able to learn and pick up relevant technical and HDB policy knowledge quickly (training will be provided)
- Lifelong learner and innovator, who will continually strive to provide the best service experience for our customers
- Proficient with written and verbal communication
- Empathetic and agile in responding to difficult customer situation
- Organised and can multitask
- Motivated, proactive and is an excellent team player
Candidates with prior customer service experience is a plus.
Successful candidates will be offered a 1+1 year non-renewable contract.
Please note that 2 candidates will be selected for this role, to be based in the East and West Zones respectively.
Applicants should be comfortable with travelling to their assigned work location.
