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Customer Service Executive (Freight Forwarding)

3-5 Years
SGD 3,000 - 4,000 per month
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  • Posted 2 hours ago
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Job Description

Customer Management

  • Proactively manage client orders and requirements to ensure timely fulfilment.
  • Coordinate closely with internal teams (Warehouse, Production, Quality).
  • Build and maintain strong client relationships.

Communication & Coordination

  • Act as the main point of contact for internal and external stakeholders.
  • Communicate clearly and professionally, adapting style to achieve desired outcomes.

Quality & Accuracy

  • Ensure accuracy and completeness of transactions and processes.
  • Maintain a strong quality-focused mindset in daily operations.

Compliance & Governance

  • Adhere to company policies, SOPs, and ISO Standards.
  • Ensure all activities comply with RDC operational requirements.

Administration & Reporting

  • Conduct regular client performance reviews and track KPIs.
  • Prepare monthly reports and documentation.
  • Respond to stakeholders queries promptly.
  • Maintain proper electronic records (e.g., POs).
  • Provide backup support to team members when required.

Job Requirements:

  • Bachelor with 3 years relevant experience in logistics, or supply chain operations.
  • At least 2 years of proven hands-on SAP experience.
  • 5 day work week.


Interested applicants, please email your resume to [Confidential Information]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

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Job ID: 148418179