- Job Title: Customer Service Executive
Responsibilities
- Respond promptly to customer enquiries and service requests to ensure customer satisfaction
- Coordinate order processing and arrange timely delivery to meet customer requirements
- Manage invoice filing and follow up on discrepancies to ensure accurate billing
- Issue credit notes accurately to resolve customer account adjustments
- Submit invoices through customer portals to maintain up-to-date financial records
- Update customer pricing in the system to reflect current agreements and promotions
- Provide administrative support to enhance overall customer service operations
- Perform other ad-hoc duties as assigned to support team and business needs
Preferred competencies and qualifications
- Knowledge of Auto Count Accounting Software to improve accounting processes
- Basic computer skills including proficiency in MS Office and ERP systems to support daily tasks
- Strong communication and interpersonal skills to effectively interact with customers and colleagues
- Customer-oriented mindset with the ability to work efficiently in a fast-paced environment
Other Information
Benefits
- 13th month Annual Wage Supplement
- Annual Performance Bonus/Increment
- Dental Allowance
- Company Lunch
- Birthday Bonus
- Corporate Healthcare Insurance
- Corporate Medical Review Reimbursement
- Annual Overseas Team Building Incentive Trip
Working Hours and Location
- Working Hours: 7.30am to 4.30pm Monday to Friday and 7.30am to 11.30am Saturday
- Location: Tuas (Company transport provided from Jurong East/Boon Lay MRT)
