Come join an appliance company that is on its exciting journey to lead in the premium luxury space. Your key role is to coordinate end-to-end customer service operations by ensuring the accuracy of sales orders and delivery information, meeting key performance indicators, and engaging in cross-functional collaboration. This role supports the sales and customer experience teams while effectively managing complex customer issues to deliver a seamless and professional customer experience that ultimately increases market share and revenue growth.
What You'll Be Doing:
- Customer Service and Sales Enquiries: Respond to customer enquiries, assist in preparing quotations, process sales orders, ensure timely follow-ups and first-time delivery.
- Sales Operations: Coordinate order fulfillment, monitor delivery status, and liaise with warehouse and logistics providers to ensure on-time delivery.
- Sales Administration: Maintain accurate records of quotations, ensure accuracy of sales orders, invoices, datasheets, service documentation for smooth operations and audit readiness check accuracy of pricing and rectify anomalies according to policies and perform daily triple match.
- Project Installation: Support sales and technical teams by coordinating schedules, attention to details on technical specifications, managing documentation, and ensuring all stakeholders are aligned on deliverables.
- Issue Resolution: Track and manage product returns or defective goods, working with teams to identify issues and implement corrective actions.
- Internal Collaboration: Serve as the link between sales, warehouse, delivery team and customer experience teams to ensure streamlined communication and task execution.
Job Requirement:
- Diploma in a relevant field, preferably in Engineering, Science, IT or Business Administration
- Required to handle customers enquiries with confidence and professionalism
- Strong team-player, interact closely with delivery team and technical team
- Meticulous and detail-oriented when handling sales procedures, order tracking, and customer follow-ups.
- Strong ability to communicate and collaborate across internal teams and engage with external stakeholders.
- Proactive mindset with the ability to anticipate challenges and develop effective solutions.
- Familiarity with ERP systems is a plus
- Strong in MS Word and Excel
