Customer Service Executive (Call Centre) 14/hour(PART TIME on Site)

Shift: 5pm to 11pm, with at least 1 weekend shift.

Role: First point of contact for delivery orders, promotions, menu enquiries, and customer feedback. Handle order changes, refunds, delivery follow-up, and complaints while staying calm, polite, and efficient.

Responsibilities:

• Answer inbound calls for orders, outlet info, and promotions.

• Log feedback and escalate issues when needed.

• Update customer and order details accurately.

• Work with outlet teams, riders, and supervisors to resolve issues quickly.

• Meet call handling and service quality KPIs.

Requirements:

• Secondary / Nitec / Diploma or equivalent.

• Call centre or F&B frontline experience preferred training provided.

• Clear English speaking Mandarin/Malay/Tamil is a plus.

• Comfortable with upset customers and late/weekend shifts.