Company Overview
We are a leading surface finishing company specialising in electroplating and anodizing for precision components used in electronics, aerospace, automotive, and general engineering industries.
Key Responsibilities
- Serve as the primary contact point for customer inquiries, service requests, feedback, and complaints through phone, email, and face-to-face communication.
- Identify and understand customer needs, providing timely and effective solutions or escalating issues to the right departments.
- Handle and resolve customer complaints efficiently to ensure customer satisfaction.
- Track delivery progress and coordinate with the logistics team to ensure timely delivery updates.
- Collaborate with the Sales Department to manage customer inquiries, quotations, and follow-ups.
- Work closely with the Production Department to plan and oversee logistics activities, ensuring orders are processed accurately and delivered on schedule.
- Use the ERP system to record, monitor, and update job statuses.
- Coordinate with the Accounts Receivable team to ensure all necessary documents are submitted for billing and invoicing.
- Maintain accurate records of all customer interactions and job-related documents.
- Assist in preparing reports, audits, and departmental reviews.
- Perform other duties or special assignments as directed by management to support business operations or projects.
Requirements
- Min Diploma in Business Administration, Logistics, Supply Chain Management, or any related field.
- Minimum 2 years of experience in customer service
- Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems.
- Able to work independently and manage multiple tasks in a fast-paced, deadline-driven environment.
- A strong team player who is collaborative, adaptable, and committed to achieving team objectives and delivering customer satisfaction
