Customer Service Executive

Key Responsibility

• Handling feedback/enquiries from internal and external via emails, calls and WhatsApp.
• Work closely with operations team to resolve feedback / issues
• Updating feedback in Customer Relationship Management (CRM) software (Evreka).
• Ensure that all feedback is promptly followed up on and responded to by the relevant parties.
• Any other job assigned by Superior.

Requirements:

• Minimum GCE N / O Level qualification.
• 1-2 years of relevant administrative or customer service experience preferred.
• Willing to work on weekends and public holidays
• Well-organized, detail-oriented, and able to manage multiple tasks effectively.
• Proficient in Microsoft Excel and Word.

Working hours:

• Work-from-home basis (report to office one day per month)
• Fixed Monday off
• Tuesday to Friday - 5.30pm to 10.30pm
• Weekends and Public holiday - 8.30am to 10.30pm