Permanent position, Salary up to $4,500 with AWS + Bonus
Responsibilities:
- Answer all incoming calls promptly and professionally
- Respond to customer enquiries in a timely manner
- Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
- Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
- Coordinate booking arrangements with airlines, co-loaders, and overseas agents
- Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
- Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly
- Ensure export customs formalities and permit declarations are completed accurately and within timeline
- Monitor shipment departures and proactively update customers on any delays or operational issues
- Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement
- Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI
- Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues
- Maintain a good understanding of customers SOPs and shipment handling requirements to ensure compliance and customer satisfaction
- Support customers with documentation discrepancies, shipment amendments, and special handling requirements
- Take on ad-hoc duties assigned by Supervisor/Manager
Interested candidates can forward their CVs in MS Word format to [Confidential Information]
- Reg No. R1875181
- Triton AI Pte Ltd
- License no. 21C0661
