Customer Service Executive (Air Freight)

Monday to Friday
9 AM - 6 PM
Location: Changi Airfreight Centre

Alternate Saturdays: 9 AM - 1 PM

You will be part of the Co-Loading team, supporting customers by delivering efficient and service-oriented airfreight solutions across a range of airline products.

Key Responsibilities

• Support customers with daily cargo booking requests across multiple airline options.

• Coordinate and secure cargo space with airlines, and provide timely booking confirmations to customers.

• Develop a strong understanding of various airline products and advise customers on suitable solutions based on their shipment needs.

• Handle administrative tasks related to cargo bookings, including updating flight reservations in systems or templates and ensuring data accuracy.

• Liaise with internal and external stakeholders such as customers, warehouses, airlines, and customs authorities to ensure smooth shipment coordination.

• Monitor and track shipment progress, keeping customers informed of status updates.

• Manage customer enquiries professionally and maintain positive working relationships.

• Collaborate closely with the Billing team to ensure accurate and complete information for invoicing.

• Perform other ad-hoc duties as assigned.

Requirements

• Minimum 1 year of relevant experience in airfreight customer service, co-loading, or a related logistics role.

• At least GCE O or N Level qualifications.

• Familiarity with the CCN system is required.

• Competent in Microsoft Office applications, particularly Excel.

• Strong communication skills with a customer-centric mindset.

• Adaptable, detail-oriented, and able to manage changes in a fast-paced environment.

• Capable of working independently with minimal supervision.