Customer Service Executive (Aerospace)

What We Offer

Experience the Liebherr Culture and Belief of One Passion. Many Opportunities. Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.

The Job

To ensure customers inquiries and complaints are attended promptly, customers parts orders are processed and delivered promptly with proper procedures and supporting documents. This position is a front office job that requires excellence in customer service focus. It represents and carries the image of the company thus it requires the position holder to have strong flair in dealing and resolving customers issues promptly.

What You Can Expect of the Job

• You'll handle customers orders for piece parts and repair units.

• You'll manage Turn Around Time (TAT) for repair units.

• You'll monitor and follow-up sales & purchase order activities.

• You'll handle customer complaints and provide necessary solution to satisfy customer requirements.

• You'll manage retrofit and warranty administration.

• You'll generate reports and perform administrative duties.

• You'll act as the liaison for other departments (Workshop, Logistics, QA) on customer's orders.

• You'll fulfill On Call Duty (i.e.: AOG) during standby periods.

• You'll reduce the aging of un-invoice activities.

• Any other tasks as assigned.

What We Expect of You

• GCE A level or Diploma in Business Administration or similar discipline, with minimum 5 years of related experience in customer service in an MNC environment.

• IT literate, proficient in MS applications, particularly MS Excel

• Knowledge of BaaN software (or similar such as ERP, SAP)

• Good communication skills (oral and written) to interact with internal and external customers

• Knowledge of Liebherr-Aerospace products and services

• Ability to work independently, responsibly and professionally in the works

• Willingness and ability to work in a global, multi-cultural environment with teamwork skills

• Willingness to work a flexible schedule and may require working beyond the stipulated working hours if situation dictates.

• Will be required to attend/support meetings, seminars, exhibitions, visit to customers and company functions

Who We Are

Liebherr-Aerospace is a leading European manufacturer and global supplier of Air Management, Flight Control, Actuation and Landing Gear systems as well as Gearboxes. Liebherr-Aerospace's dedicated regional service centre, Liebherr-Singapore, provides a wide range of support services to the aviation industry in Asia-Pacific.