Key Responsibilities
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
Requirements
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Proficient in Microsoft Office applications.
- Experience in SAP will be an advantage.
- On-the-job training will be provided.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to [Confidential Information]or please click on Apply Now and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361
