CUSTOMER SERVICE EXE ( SEAFREIGHT)

The individual is required to handle customer inquiries/ request for quotation, bookings, and coordination. It would include create bookings in Company's proprietary freight forwarding system, and coordinating with carrier, depot, trucking, insurance, and customs clearance.

1.Handle full set of import and export and all the shipping documents such as BL,DO ,Permit and etc

2.Prompt Response and close communication with vendors, customers, carriers and

overseas agents

3. Offer solutions to client for shipment /space

4. To resolve routine and non-routine issues or complaints from customers.

5.Sourcing and negotiation of rates

6. Billing and closing of job files

7. Accurarcy checks on job files in in-House Freight Management System

8.Maintain good rship with Network Agent Partners and House Accounts.

9. Perform ad hoc duties as assigned by management

Qualification and Experiences

- Minimum 1-2 years working experience in Freight Forwarding

- A general diploma in Freight Forwarding / Logistics is preferred. However, candidate without above qualification but with multiple years of proven relevant track records will be considered too.

- IT Savvy

- Working knowledge of Import and Export processes.

- Ability to keep up the pace and stay efficient at the same time is required.

- Problem solver