The role provide professional technical back-office support for SMT and soldering machine products to field service engineers and customers across Southeast Asia. Troubleshoot hardware and software issues, interpret technical drawings and pneumatic/electrical diagrams, deliver process guidance, and maintain clear customer communication.
Key Responsibilities
- Provide remote technical support for SMT and soldering machines: diagnose faults, guide repairs, and support field engineers during troubleshooting and commissioning.
- Analyze technical drawings, pneumatic and electrical schematics to identify root causes and propose corrective actions.
- Support machine software issues, parameter tuning, recipe setup and process optimization for soldering and SMT processes.
- Maintain and update service cases in CRM (MS Dynamics); track tickets, SLAs and escalation paths.
- Prepare technical reports, service bulletins, troubleshooting guides, and spare-parts lists.
- Liaise with R&D, spare-parts, manufacturing and QA to resolve complex technical issues and product improvements.
- Train and coach field service engineers and customers remotely on operation, maintenance and best practices.
- Use SAP/E-Office for service order processing, spare parts ordering and documentation.
- Ensure professional, timely communication with customers; manage expectations and follow-up until resolution.
- Support warranty claims, root-cause analyses (RCA) and continuous improvement initiatives.
Qualifications & Experience
- Diploma or Bachelor's degree (or above) in Electronics, Electrical, Mechanical Engineering or related field.
- Strong ability to read and interpret technical drawings, pneumatic and electrical diagrams.
- Experience with SMT, soldering machines, or related electronic assembly equipment preferred.
- Proficient in SAP, MS Office, machine-specific software, E-Office and CRM (Microsoft Dynamics).
- Excellent verbal and written communication skills; able to explain complex technical issues clearly to customers and field teams across the region.
- Strong analytical and problem-solving skills, attention to detail, and ability to work under pressure.
- Willingness to travel for customer visits, trainings, or escalated on-site support when required.
If interested, please submit your application to [Confidential Information] with your expected salary and resume.
We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.
JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai
EA License No: 23S1595 | EA Registration No: R25127838
