JobResponsibilities
- Handle customer service and coordination for import/export shipments.
- Monitor shipment status and provide timely updates to customers.
- Liaise with customers, overseas agents, carriers, transporters, warehouses and other service providers.
- Prepare and process shipping documents, pre-alerts and other shipment-related documentation.
- Handle customer enquiries and follow up on shipment-related matters until completion.
- Perform accurate shipment data entry and maintain proper documentation in the company's system.
- Assist with billing/invoice preparation and follow up on supporting documents and charges.
- Provide administrative and coordination support to Operations, Trade/Pricing and management.
- Proactively follow up on assigned matters and provide timely progress updates.
- Perform other related duties as assigned.
Requirements
- Minimum GCE N/O Level, NITEC, Diploma or equivalent.
- Preferably with experience in freight forwarding, shipping or logistics.
- Knowledge of import/export procedures and shipping documentation is an advantage.
- Good communication and customer service skills.
- Proficient in Microsoft Office, email and data entry.
- Responsible, organized, detail-oriented and proactive.
- Able to multitask and work independently as well as within a team.
- Strong follow-up attitude and ability to take ownership of assigned tasks until completion.
Positionlevel (Officer / Executive) will depend on relevant experience and competency.
