Customer Service cum Admin Executive

Company Overview

NEU Industries Pte Ltd was established in 2008 as a Distributor and Services company, providing wide range of products and services to Hospitals, Nursing Homes and Pharmaceutical companies. NEU Industries Pte Ltd is a reputable organization with supportive customers and representing various multinational manufacturers mainly from Europe and USA offering a wide wide range of products. We have gained our principals trust and recognition through our team of dedicated staff, contributing to our business growth and enjoying their work and comradeship. People are attracted to our innovative and dynamic environment, with many opportunities to grow and excel. They dare to venture, create new products and solutions, closing the gaps to enable better healthcare systems in this region. NEU Industries believes in grooming people as they are the company's greatest assets.

Job Summary

You will deliver responsive customer service and efficient administrative support to enhance operational workflows. Manage quotations, shipping, and order processing to ensure timely and cost-effective delivery. Coordinate engineering maintenance and support overseas affiliates to drive seamless business operations.

Responsibilities

Customer Service and Administrative Support:

• Respond to customer inquiries via phone, email, and in-person promptly and professionally.
• Resolve customer issues and complaints with patience and efficiency.
• Perform general administrative duties, including data entry, filing, and document management.
• Maintain office and pantry supplies inventory and order as necessary.
• Organize and maintain office common areas.

Quotations & Shipping:

• Obtain and compare freight charges quotations from different suppliers.
• Evaluate and select the best quotes for shipping charges and other related services.
• Negotiate pricing and terms with vendors to ensure cost-effective solutions.
• Ensure purchases are received on time to meet customers delivery dates.

Order Processing:

• Process orders, shipments, invoices, and submission of invoices after delivery.
• Handle online order processing.
• Receive and manage incoming shipments.

Engineering & Maintenance:

• Schedule preventive maintenance, installations, and repairs for the engineering departments.
• Provide quotations and process purchase orders from customers when required.

Overseas Support:

• Assist overseas affiliates with shipping, documents and other administration matters.
• Ensure timely and efficient communication and coordination with international partners.