Customer Service Coordinator (Material Handling/ Logistics)

Key Responsibilities

Service Administration

. Provide prompt response to customers and service calls, including enquiries and log-in of breakdown calls.

. Allocate service jobs to respective Technicians (open/close jobs, arrangement of spare parts to field technician and issue stationary).

. Provide update of information in AS400 on unavailable Technicians (sick leave or annual leave) to the Service team.

. Provide prompt response to ISMS messages

. Liaise with suppliers for battery job arrangements

. Arrange and make appointments with retail customers, FPM customers and Rentals customers for PMP Services

. Liaise with customers for entry clearances

. Assist to update personal information of Service Technicians.

. Update van allocation in AS400 and hour meters.

. Arrange Technicians to attend customers safety courses per customers requirements.

Month-end Tasks

. Print invoices and send to customers

. Process factory cards

Reports/Contracts

. Update daily FST job reports.

. Renew customers PMP contracts and proposing PMP and put up PMP contract in AS400

. Issue picking lists for Technicians spare part orders

. Issue spare parts requisition documents to order parts for GLS

. Prepare daily Dashboard

System Maintenance, Job Cards and Ad hoc tasks

. Process retail, rental, FPM customers, cost of sales, warranty job cards

. Process dispatch advice (POS)

. Update SJC booklet, trucks customers history and ownership history in AS400

. Update service job cards

Requirements

. Diploma or degree in business management or a related field.

. Proven experience in customer service or sales support roles, preferably within the material handling or logistics industries.

. Strong verbal and written communication skills to effectively liaise with customers and internal teams.

. Excellent organizational skills with the ability to manage multiple tasks and priorities concurrently.

HOW TO APPLY:

Interested applicants, please click on Apply Now or submit your resume to

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