Customer Service Coordinator

Job Responsibilities:

• Arrange jobs for Field Service Technicians (FSTs) through CRM.
• Process spare parts issuance through SAP.
• Monitor and follow up on CRM tasks to ensure spare parts are issued in a timely manner.
• Handle inbound and outbound inquiries via phone, email, live chat, or in person.
• Follow up with Customer Service Engineer on approved quotations to proceed with job arrangements.
• Monitor the delivery of ordered spare parts to the store for customer orders.
• Coordinate and schedule Preventive Maintenance for sales and rental customers.
• Track recurring issues and provide feedback to relevant internal teams.
• Meet key performance indicators (KPIs), including response time and resolution time.

Job Requirements:

• Minimum a Diploma holder
• Minimum 3 years of relevant experience
• Able to work in a fast-paced environment with minimum supervision
• Must be proactive and multitasking
• Proficient in Salesforce CRM and SAP
• Will to work at Loyang Way area