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CUSTOMER SERVICE COORDINATOR

3-6 Years
SGD 3,000 - 4,900 per month
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Job Description

Job Description

  • Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
  • Act as the primary point of contact for client inquiries and feedback.
  • Act as a liaison between clients, supplier and other third parties.
  • Ensure a positive client experience by addressing concerns and providing personalized service.
  • Documentation and Reporting.
  • Prepare and submit progress updates, reports, and documentation to relevant parties.
  • Monitor the availability and allocation of manpower and materials etc.
  • Ensure adherence to workplace safety regulations and company policies.
  • Undertake any other duties assigned by management from time to time.

Requirements

  • Proactive, adaptable, and eager to learn
  • Strong attention to detail and accuracy
  • Possess a critical-thinking ability
  • Effective time management
  • Excellent communication and interpersonal skills for liaising with clients or any third parties
  • Problem-solving ability with attention to detail and strong organizational skills
  • Well-organized with the ability to manage tasks independently or collaborate within a team
  • Ability to handle challenges calmly and effectively in a fast-paced environment
  • Passion for delivering exceptional client service
  • Willingness to stay updated on industry trends and best practices
  • Willing to attend calls or travel island-wide when necessary with own transport arrangement
  • Flexibility to work varied schedules, including weekends or holidays
  • Able to attend emergency call due to works needs beyond offive hours
  • 6 working days

We are regret that only shortlisted candidates will be notified.

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Job ID: 145092223

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