Customer Service Coordinator

CUSTOMER SERVICE ASSOCIATES

Job Description:

• Receiving and entering customer's purchase orders into SAP system.
• Confirming inventory availability and delivering information to customers.
• Liaising with customers through emails on the status and progress of orders.
• Responding to customer inquiries and providing quotations on spare parts
• Arranging shipment and process shipping documentation. Liaising with freight forwarders and customers on shipping matters.
• Liaising with banks and customers on Letter Of Credit export documentation
• Execute any other ad hoc duties and responsibilities which the Company may assign from time to time at its discretion.

Qualification:

• Diploma in Business Administration, Logistics & Supply Chain, RMIT Diploma/Degree in Logistics & Supply Chain.
• Those without the required academic qualifications but with relevant working experience will also be considered.
• 1-2 years experience in a Customer Service function with Supply Chain literacy.
• Knowledge in import & export processes will be an advantage.
• Skills in using ERP systems. Experience in using SAP will be a plus.
• Proficiency in Microsoft Office
• Self-starter with the ability to multi-task. Good Team player.
• Sales and customer-oriented and driven with excellent communication and Interpersonal Skill.