Customer service clerk

Responsibilities

• Attend to customer enquiries via phone, email, and in person.
• Provide accurate information on company products and services.
• Handle customer orders, requests, and complaints in a professional manner.
• Process and maintain customer records, documents, and databases.
• Prepare quotations, invoices, and other administrative documents as required.
• Coordinate with internal departments to ensure timely resolution of customer issues.
• Follow up on customer requests and ensure customer satisfaction.
• Maintain proper filing and documentation of customer-related records.
• Assist in general administrative and clerical duties.
• Support daily office operations and other tasks assigned by management.

Requirements

• Relevant customer service or administrative experience is an advantage.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Able to work independently and as part of a team.
• Positive attitude with strong customer service orientation.