Job Responsibilities
- Handle customer (internal/external) issues and enquiries, provide appropriate solutions as well as accurate and complete information via phone and email.
- Perform proper follow up to ensure resolution within SLA.
- Communicate and coordinate with internal stakeholders as necessary to resolve customer issues.
- Provide support and educate/guide customers on product and system navigation.
- Provide support on forms enquiries/clarifications/rejections via calls and emails.
- Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
- Handle inbound calls (internal) from RMs/Assistant RMs & branches.
- Any other tasks/duties that may be assigned.
Job Requirements
- Diploma holder with a minimum of 1 year of banking industry experience in a call center or customer service environment.
- Ability to multi-task and work independently.
- Excellent written and communication skills.
- Innovative and creative in problem solving with excellent analytical skills.
- Ability to take ownership of tasks, with positive work attitude.
- Knowledge of corporate products and services.
- Proficient in MS Office (Word, PowerPoint & Excel).
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [Confidential Information] | Personnel Reg No.: R1105160 | EA License: 02C3423
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