Customer Service Associate (Maternity Cover)
- Available Feb to May 2026
Principal Accountabilities
Sales Order Processing (The following to be carried out on a timely basis):
- Receive and enter orders into the system, acknowledge customers P.O.s on time
- For new customers, arrange with customer to complete credit application form, establish custom exemption status and freight arrangements where applicable.
- Update weekly delivery schedule & update open order items that already shipped.
- Update order quantities on MS/MRP.
- Liaise with customers on current and forecast orders, monitor status of ordering, inventory and outstanding accounts.
- Prepare shipping documentation, invoices, etc. for goods dispatch/delivery amendment and cancellation.
- Liaise with Production, Planning, Purchasing and Warehouse to ensure order fulfilled as per requirements e.g. timely delivery.
- Perform the above for sample requests where applicable.
- Any other tasks related to order fulfillment (including unique requests).
Customer Service:
- Handle customer enquiries and maintain good customer relations.
- Respond to customer complaints and forward to QA for investigation.
- To follow with QA to close complaints.
- Other related customer service work.
Administrative and others:
- Create and maintain Bill of Material.
- Provide administrative support to Sales.
- Follow up payment from customer ensure AR record current.
- Prepare Monthly reports.
- Perform periodic stock count and reconciliations.
- Coordinate freight management within scope of responsibility and monitor freight costs as well as services provided by the agent.
- Ability to maintain and monitor internal controls and flow of documents and ensure that documents are filed in an orderly manner.
- Prepare pre custom clearance and liaise with custom officer if any issue arise.
- Month end billing for consignment stock.
- To update the documents and file on timely manner
- Other related administrative work.
Compensation & Benefits
. Annual Increment
. Performance Incentive Bonus
. Career Progression
For quick reply, please contact me at +65 85878287
Registration Number: R21100938 (Tan Jie Bei)
EA Licence No: 22C1301 (Unisearch Services Pte Ltd)
