Customer Service Associate

Scope Of Work

. Assist passengers at counters with enquiries and bookings on transport arrangements.

. Provide accurate information on transport options, rates, and waiting times.

. Manage queues and ensure safe, smooth boarding at pick-up points.

. Advise passengers on alternative transport during peak periods.

Issue service forms and collect payments from drivers upon booking confirmation.

Requirements

. Team player with good interpersonal and communication skills.

. Able to use electronics devices e.g. tablets and walkie-talkies.

. Perform point of sales transactions.

. Customer centric and willing to go the extra mile.

. Able to operate in a fast-paced environment.

. Able to converse in English.

. Willing to perform shift work - 7pm to 7am or 7am to 7pm.