Customer Service Associate

Responsibilities:

• Provide frontline customer service

• Greet and assist patients, family, and visitors in a kind and helpful manner

• Organize and plan patient appointments effectively, working with the medical team to streamline schedules

• Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system

• Verify insurance information and confirm details with patients

• Answer phone calls, handle enquiries, and direct calls to the relevant personnel

• Email correspondence is a MUST.

• Process medical insurance claims, ensuring proper documentation submission and timely reimbursement

• Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary

• Handle administrative tasks, including filing, data entry, and maintaining organized records

• Assist medical staff with the coordination of patient care

• Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes

• Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations

• Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately

• Perform other duties as assigned by the superior

Requirements

• Minimum 2 years experience in healthcare setting
• Minimum N/O level
• Attention to detail and accuracy in handling administrative tasks
• Ability to work in a team and in a fast pace environment
• Ability to work on rotating shifts, weekends and public holidays