About the job:
We are seeking a Customer Service Associate, to assist the team in frontline operations at the front desk ensuring smooth operations. You will need to display a professional image by delivering high-quality service experience and accurate information to customers.
Accountabilities, responsibilities and main duties:
- Ability to deliver professional and high-quality service experience in a customer-facing role.
- Identify customers needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
- Taking ownership of customers problems and follow through effectively and efficiently to resolution within the SLAs.
- Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
- Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience.
Requirements:
- Possess at least a Diploma in any field
- Able to work with 3 weekdays and 2 weekends schedule and shift hours
- Proficient in English and bilingual to communicate effectively with customers
- Computer literacy
- Candidates who have worked in the hospitality and service industry are preferred
- Able to work in a fast-paced environment
- Possess emotional maturity and passion for customer service
- Equipped with good mediation and persuasive skills
- Positive, outgoing personality with a professional disposition
