What you'll do as a Customer Support Associate!
Serving as the voice of our institution, you play an integral role to support the health and well-being of our community. Join a team that values your voice, invests in your growth, and gives you the support you need to succeed.
As Customer Support Associate, you'll be the friendly and reassuring first point of contact for customers. You will:
- Handle enquiries and appointment requests via phone, email, and live chat
- Provide timely, accurate and warm service that makes customers feel heard
- Deepen your sense of empathy as every interaction you make helps someone access the healthcare they need
- Be a problem solver by working across various departments to ensure smooth and efficient issue resolution
- Be a strong team player and able to work in a fast-paced and dynamic environment
- Play a key role in enhancing our overall customer experience
Convenient location: Situated at StarHub Greenjust minutes from MacPherson MRT.
What You Bring
- Clear and confident communication with excellent phone etiquette
- Service-oriented mindset and a desire to help others
- Proficient typing speed, and active listening skills
- Willingness to work a 5.25-day week (alternate half-day Saturdays)
- 1 year of customer service or call centre experience is a plus
- Ability to converse in other languages (Mandarin/Malay/Tamil) is a plus
Your Qualifications
- GCE O/A Levels or Polytechnic Diploma
- Candidates with more experience may be considered for a Senior Customer Support Associate position
