Customer Service Assistant

Job Description

Toll is looking for a Customer Service Assistant to join our team in Singapore!

Key Responsibilities

Develop and maintain effective and professional customer relationships.

. Support account management and transaction processing.

. Provide product and technical support as it relates to customer transactions, customer feedback and other requests.

. Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.

. Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.

Additional Information:

This is an operational / support role which requires prior experience of an operational process.

It follows established operating procedures to complete routine to semi-routine tasks.

Instructions are required on new assignments.

Some prior experience and / or vocational or technical training is required.