Customer Service Assistant (Automotive)

Job Description

Key Responsibilities

• Update and maintain WMS records for inbound, outbound, import/export shipments, duty payments, and car movements.

• Manage daily inventory records, location plans, and ensure accurate reporting across systems.

• Coordinate transportation, delivery, and collection of vehicles communicate with customers on orders and event arrangements.

• Prepare and maintain accurate transaction records, shipping documents, permits, and defect reports.

• Liaise with operations controllers to arrange deliveries and confirm customer orders.

• Handle billing processes, check invoice accuracy, and update financial projections monthly.

• Support ISO audits, SOP compliance, toolbox meetings, and workplace safety/5S+1 standards.

• Ensure compliance with Singapore customs, LTA, and other regulatory requirements.

• Conduct monthly cycle counts, bi-annual stock takes, and prepare KPI/customization reports for customers.

• Act as a first aider, ensuring proper upkeep of first aid kits.

• Provide ad-hoc support and coordination to ensure smooth team operations.

Requirements

• Prior experience in customer service, logistics, or operations coordination (automotive industry experience is a plus).

• Strong communication and organizational skills with attention to detail.

• Proficient in MS Office and inventory/WMS systems.

• Knowledge of customs processes and regulatory compliance preferred.

• Ability to work independently, manage multiple tasks, and meet deadlines.

• Class 3 license Compulsory