CUSTOMER SERVICE AND OPERATIONS EXECUTIVE

Job Summary
The role focuses on delivering efficient customer service to both new and existing clients, managing all documentation for export and import shipments, and providing operational support to ensure a smooth flow of cargo. It also requires strong communication with customers and business partners to maintain service quality.

Responsibilities
. Take full responsibility for coordinating all incoming and outgoing shipments based on customer allocation
. Handle and process import and export shipping documents, including Letters of Credit and Dangerous Goods
. Liaise with customers, network offices, transporters, carriers, and other third party vendors
. Manage shipping related enquiries from internal and external customers
. Resolve operational issues encountered within the organisation or with external partners
. Handle invoicing, receipts, and follow up on statements of accounts for timely customer payments
. Provide customised logistics solutions when required
. Source cargo space based on customer requirements
. Deep sell and develop business with assigned existing customers

Requirements
. Diploma or Degree in Supply Chain and Logistics
. Fresh graduates are welcome
. Ability to commit to extended working hours when required
. Familiarity with shipping documentation and carriers
. Dangerous Goods knowledge and documentation experience