Customer Service Analyst #ESY

Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues

Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution

To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment

Call verification to update client details, form amendments and reset password for accounts etc.

Other ad-hoc admin and follow-up tasks assigned

Attend to walk-in customer at our customer service centre

Work closely with various departments and other CS team members

Interested candidates, please email your resume to [Confidential Information]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted