Customer Service & Operations Executive (P/T or F/T)

Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios, we are known for our enthusiastic teachers and customized approach for learners.

We are currently looking for a motivated and friendly Customer Service and Operations Executive (Part-Time or Full-Time) to join our joyful team at our Marine Parade location.

Why choose us Our team is the heart of our music school so we work hard to create place where you will be proud to work here every day. Below are some of the benefits we offer:

. Competitive Salary and Bonus Incentive Programs

. Paid Annual Leave and Medical Leave

. Medical Insurance Coverage

. Mentorship and training support

. Fun, energetic environment where the entire team often collaborate musically together

. Employer sponsorship of related certification/skills development

. Special rates for music lessons at our school

. Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

Commitment Requirement:

. Commitment levels: Full-Time on-site (5 days per week), Part-Time on-site (3-4 days per week)

. Available to work on weekends (9am-5pm) and weekday afternoons/evenings (11am-7pm)

Role & Responsibility:

Sales

• Respond effectively to enquiries (walk-in customers, online, email, phone) and proactively manage customer leads to encourage trial sign-ups
• Nurture lead funnels, arrange for trial lessons, and sign-up new students

Operations & Customer Service

• Oversee day-to-day operations and administration at the centre
• Maintain and organize software used for scheduling, customer management, invoicing
• Prepare and send student invoices accurately and on-time
• Coordinate communications between the school, parents, students, and teachers effectively

School Activities, Marketing & Promotions

• Support marketing/promotion activities when requested
• Help plan or coordinate school activities such as concerts, workshops, camps, programs

Help create a friendly, positive, and professional environment within the school

• Greet students/parents and create a warm, welcoming environment
• Build and maintain good relationships with parents and students
• Assist with training/orientation new team members

We'd love to hear from you if:

• Business or music related post-secondary diploma or degree
• Fresh graduates are welcome to apply
• You have at least 1 year experience working in music or education/tuition related industry OR experience working in customer-facing or operations related roles
• You possess key skills for the role: personal initiative, detail-oriented, team player, problem solving, multi-tasking
• Friendly, cheerful personality and confident communication skills
• You enjoy working with children and teens
• Skills/Experience related to music, performance arts, or music production a BONUS

To apply, please send your CV and Cover Memo to [Confidential Information]. We look forward to hearing from you!